Where should I start?
Select the situation and the page will show the correct next step.
Route through triage first
Check whether the ticket is an incident, BAU request or idea. If it is an idea, the Product Owner creates it in Jira Product Discovery.
Open service desk flowCreate and triage the idea
Product Owners create ideas in the shared Jira Product Discovery space, set the owner, link work items if applicable and leave new ideas in Parking Lot until triaged.
Open Jira idea guideRun discovery before delivery
If the problem, user need, success measure or stakeholder view is unclear, time-box discovery before creating delivery backlog commitments.
Open getting startedMove to prioritisation
When discovery has clear outputs and a recommendation, move to prioritisation. If approved, create epics and high-level stories in the platform backlog.
Check readinessDiscovery flow
Click each step to see the owner and outcome.
Outcome: Ticket is classified as incident, BAU or idea.
Outcome: Idea created in Jira Product Discovery and linked to a work item if applicable.
Outcome: Ideas are reviewed and prioritised for discovery.
Outcome: Problem validated, opportunities explored, assumptions tested and direction defined.
Outcome: Prioritised using a framework such as RICE.
Outcome: Approved work is refined, planned into a sprint and delivered.
Product discovery pages
Use the cards in order, or jump directly to the part of the process you need.
What is Product Discovery?
Definition, goals and how discovery reduces delivery risk.
DecisionTriage vs Discovery
Know the difference between service desk triage, PO triage and discovery.
FlowService Desk to Idea
How a ticket becomes an idea and then moves towards delivery.
GuideHow to Get Started
Entry criteria, roles, outputs and what happens after discovery.
ChecklistDiscovery Checklist
Interactive readiness checklist and automatic not-ready flags.
JPDCreating Ideas in Jira
Create ideas, use statuses and understand platform views.